Terms and Conditions

By placing an order with 2Cikats Palabok, you agree to the following terms:

1. Orders & Payments

• Orders must be placed in advance through our official order channels (e.g., Facebook, phone, or website).
• Cash on Delivery (COD) and/or other payment methods must be confirmed before delivery.
• Please prepare the exact amount upon delivery if COD is selected. 

2. Cancellations & Changes

• Cancellations or changes must be made at least 24 hours before the scheduled delivery or pickup.
• Same-day cancellations may not be refunded.

3. Deliveries

• We strive to deliver on time, but delays may occur due to weather or traffic conditions.
• Please ensure someone is available to receive and pay for the order at the agreed time and location.

4. Food Handling & Allergens

• Our palabok is freshly prepared and best enjoyed upon delivery.
• Ingredients may include common allergens (e.g., shrimp, egg, garlic, wheat). Please inform us of any allergies when ordering. 

5. Returns & Complaints

• If there is an issue with your order, kindly contact us within 2 hours of delivery.
• We may offer a replacement or refund depending on the situation. 

6. Pricing

• Prices are subject to change without prior notice but will be confirmed before order placement.

Thank you for supporting 2Cikats Palabok! We’re happy to serve you a taste of home.